Return & Refund Policy

At Kahees's, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned with all original packaging, tags, and accessories (if applicable).
• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Items that have been used, washed, or damaged by the customer.
• Products returned without original packaging or tags.

Return Process

To request a return:

1. Email us at kasheeoffical@gmail.com with your order number and reason for the return.
2. Wait for our return instructions before sending your item.
3. Pack the item securely and ship it to the return address provided by our support team.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

To request an exchange, contact us at kasheeoffical@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund where appropriate.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Store Name: Kahees's
Email: kasheeoffical@gmail.com
Website: www.kashees.store